ASSERTIVENESS & SELF CONFIDENCE

DURATION: One day

OUTCOME: Expressing feelings with integrity, honesty and respect for others

POTENTIAL PARTICIPANTS:

All supervisory/management staff who need to develop/enhance their 'people' skills
Employees who want to have their voice and opinions heard in a respectful environment
Facing up to the bullying and/or manipulative collegue or manager in a non conflicting manner

CONTENT:

Identifying behaviour patterns
Defining assertive behaviour
Assertive techniques
Saying 'No' and other 'Power' words
Positive body language and tone of voice
Building esteem
Positive affirmations
Dealing with difficult situations and conversations
Making changes

This programme is interative and participatory. A resource file is provided to enhance learning throughout the day and for future referral in the workplace

A certificate of attendance is available if requested